If an item is found damaged or defective on receipt, we kindly ask you to contact us within 15 days from the delivery date to arrange a refund or exchange without physical return of the item.ġ. Please allow at least seven (7) days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed. We strongly recommend that you use a trackable method to mail your return.Īll customers should contact us and obtain Return Merchandise Authorization (RMA) number before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance.Īfter receiving your return and inspecting the condition of your item, we will process your refund to the credit / debit card or PayPal account which was used to place the original order. Please note, you will be responsible for the return shipping charges. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
To return an item, please email our customer service at to obtain a Return Merchandise Authorization (RMA) number.
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If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 15 days from delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. Note: If you choose an expedited shipping, please remember to leave a valid contact number, this is required for expedited shipping’s courier delivery. United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland Expedited Shipping – Express shipping with courier delivery ( DHL, UPS, FedEx, TNT)ĭelivery Time Airmail and Airmail RegisteredĪustralia, New Zealand, Singapore, United Arab Emirates Airmail Registered – Tracked shipping via national postal services ( HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)ģ. Airmail – Free untracked economy shipping via national postal services ( HK Post, Singapore Post, China Post, PostNL, Swiss Post, Sweden Post, USPS, Royal Mail e.t.c.)Ģ. You can choose the preferred shipping method on the cart page during the checkout process. We offers 3 international shipping methods:ġ. The time it takes to prepare your items for shipping is separate from the delivery time. It usually takes 1-3 business days to ship out . Before we can ship your order, we prepare your products, do strict quality-control tests and carefully package the items.
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